Systems Analyst · Architect · Builder of Edgy

Harold Gray

Chief AI & Technology Officer, Business Ingenuity. Forty-five years architecting systems — from IBM mainframes to applied AI.

I build systems where failure isn't an option — and now I'm building Edgy, where clarity is the product.

45+ yrs Designing & building mission-critical systems
1993 Three-digit Microsoft Certified Professional — first few hundred worldwide
NASA Won a national contract against major vendors in live demos
15+ yrs Architecting JEA's enterprise SharePoint environment
Now — Building

I'm building Edgy.

I apply decades of architectural rigor to a single question: how should AI actually collaborate with people? Edgy is the answer I'm working toward — intelligence built on the same foundations as any serious infrastructure: clarity, reliability, and a design meant to hold up in real work, not just a controlled demo. It turns ambiguity into understanding, complexity into structure, and analysis into action.

Original Invention · In Development

Alongside Edgy, a new and still-unpublished invention captures conversational action from how people position the elements of a conversation in a visual space — paired with AI that reads both the conversation and the intent behind it. Specifics held pending publication.

  • / Clarity

    Ambiguity is where systems fail and trust erodes — so Edgy makes intent legible, to the person and to the machine.

  • / Systems thinking

    Intelligence isn't a feature you bolt on. It's an architecture you design — with the discipline of a payment platform that cannot afford to be wrong.

  • / AI collaboration

    Not automating people out of the loop — structuring the loop so human judgment and machine capability each do what they do best.

About

Five decades of making complex systems behave

I have spent more than forty-five years doing one thing: making complicated systems work. Where that work happens has changed many times. What it is for has not.

I started on IBM 360/370 mainframes and the front ends that fed them. At The Southern Company I became chief software support for their nuclear fuel systems, where the tolerance for error is exactly zero — a discipline that never left me. From there I worked on Tandem NonStop, contributing specialized engineering within large enterprise teams at TSYS, one of the world's largest payment processors — building and deploying mission-critical components on architectures where fault tolerance was non-negotiable. In the 1980s I co-founded AtLANta Technologies, a three-person company that won a national competitive NASA contract by outperforming major vendors in live, on-site demonstrations — integrating Banyan VINES, Novell NetWare, Microsoft LAN Manager, and Allen-Bradley broadband into a unified system that supported launch operations and early Space Station networking. The firm also laid broadband networks across the Southeast for Pfizer, Disney, and Michelin.

Then Windows NT arrived, and I made the decision that became the through-line of my career: I went all in on Microsoft. In 1993 I earned a three-digit Microsoft Certified Professional number — among the first few hundred people in the world. For fifteen-plus years I architected and supported JEA's enterprise SharePoint environment, alongside dozens of Microsoft-stack projects nationwide, from General Motors onward.

Along the way I built Clarity, software grounded in an original model for structuring human conversation. I'm still chasing that thread today at Business Ingenuity, in the work we call Edgy. The platforms have spanned generations; the conviction has stayed constant: systems should make work clearer, smarter, and more human. I live in Georgia, where I keep building systems that make hard problems easier.

A genuinely unique invention in its own right.

— A founder of Action Technologies, on Harold's original conversation model
The Bet

Why I bet on Microsoft early

I'd lived every backbone before it — so when NT arrived, I recognized the next one and went all in.

By the early 1990s I'd already run the gauntlet of enterprise computing — a decade inside IBM mainframes holding nuclear-fuel systems where error wasn't an option, mission-critical fault-tolerant work on Tandem NonStop for TSYS, a national NASA contract won against major vendors, and the better part of ten years with Novell. So when Windows NT showed up, I wasn't guessing. I recognized it: the next enterprise backbone, arriving early.

I went all in. In 1993 I earned a three-digit Microsoft Certified Professional number, among the first few hundred in the world. The bet paid off for decades — SQL Server, Active Directory, and SharePoint became the connective tissue of the enterprise, and I architected on them for clients nationwide for the next twenty years.

I've learned to trust that pattern recognition. Having lived through each shift, you feel the next one coming before the market names it. That's exactly where I am now with AI-driven systems — and why I'm building Edgy. Same instinct, same conviction, a new backbone taking shape.

The Long Arc

A career in systems

From IBM 360/370 mainframes to a national NASA network contract, fault-tolerant payment systems, and the enterprise Microsoft stack — five decades of building things that had to work.

1970 — 71

Georgia Institute of Technology

Education

B.S. in Industrial Engineering and an M.S. in Information & Computer Science — the engineering discipline and the computing instinct that would outlast every platform shift to come.

1970s

The Southern Company

Chief Software Support · Nuclear Fuel Systems

~A decade on IBM 360/370 mainframes, rising to own software support for the nuclear fuel systems — a zero-tolerance-for-error environment that hard-wired a discipline for correctness.

1980s — early 90s

AtLANta Technologies — NASA

Co-Founder · Sole Deep Technical Engineer

Co-founded a three-person company that won a national competitive NASA contract by outperforming major vendors in live, on-site demonstrations. As the sole deep technical engineer, integrated Banyan VINES, Novell NetWare, Microsoft LAN Manager, and Allen-Bradley broadband into a unified system supporting launch operations and early Space Station networking — NASA chose them because the system worked, and because he could make competing technologies cooperate when others couldn't. The firm also delivered broadband networks for Pfizer, Disney, and Michelin.

c. 1985 — 92

Voice & Telephony Automation — Cox Cable, Airline Bids

Engineer · Early Voice Recognition & IVR

Pushed into early voice recognition and telephony automation, replacing manual call centers with fully automated workflows. Designed and delivered a voice-driven converter-activation system for Cox Cable — customers called in, the system activated their equipment, no human in the loop — and an airline pilot bid system where pilots placed flight bids through an automated voice interface. Precursors to the IVR platforms that would later become industry standard.

c. 1985 — 90

TSYS — Tandem NonStop

Specialist Engineer · Enterprise Team

Contributed specialized engineering within large enterprise teams at TSYS, one of the world's largest payment processors — building and deploying mission-critical components on Tandem NonStop architectures where fault tolerance was non-negotiable.

1990

Independent Consulting Firm

Founder · Systems Design & Development

Launched a full systems-design and development practice — broadening from infrastructure into end-to-end enterprise architecture, including systems for General Motors later in the decade.

1993

The Microsoft Pivot

Among the first MCPs worldwide

When Windows NT arrived, he moved fully onto the Microsoft stack and earned a rare three-digit MCP number — beginning a through-line that still defines his platform of choice today.

2000s — 10s

JEA — Enterprise SharePoint

Architect & Lead Support

Architected and supported a large-scale enterprise SharePoint environment for 15+ years — one of dozens of Microsoft-stack engagements delivered nationwide as SharePoint matured into modern .NET.

Ongoing

Clarity

Inventor · Conversation Systems

Built original software for structuring and coordinating conversations on a novel model — distinct enough that a founder of Action Technologies called the approach a genuine invention.

Now

Business Ingenuity — building Edgy

Chief AI & Technology Officer

Leading technology and AI strategy — pointing 45+ years of systems thinking squarely at what's next: dependable human–AI collaboration, and a new unpublished invention for working in conversation space.

The Craft

What I bring to the work

  1. 01
    Systems Design & Architecture
    Whole-system thinking, from mainframe to cloud to AI.
  2. 02
    Enterprise Integration
    Making large, mission-critical systems work together.
  3. 03
    Microsoft Technology Stack
    Deep platform mastery — SharePoint to modern .NET.
  4. 04
    Applied AI & Automation
    Reliable human–AI collaboration, engineered to last.
Fluent across dozens of languages and platforms
MainframeBALFortranCOBOLPL/I
SystemsCC++AdaTALSQL
ModernC#PythonJavaScriptRustGo
Credentials

Microsoft Certified Professional

Three-digit MCP number, 1993 — among the first few hundred worldwide. Renewed 2013.

SharePoint Certified Technologist

The credential underpinning 15+ years architecting JEA's enterprise SharePoint environment.

Georgia Tech — B.I.E. & M.S.

Industrial Engineering (1970) and Information & Computer Science (1971).

Recognized Original Invention

An original conversation-coordination model — affirmed as a unique invention by a founder of Action Technologies.